FAQ

Frequently Asked Questions

1. What types of herbal teas do you offer?
   We offer a diverse range of herbal teas, including single herbs and blends. You can explore our collection on our website.
2. How do I place an order?
   To place an order, simply browse our selection, choose your desired products, and add them to your cart. Proceed to checkout, provide your shipping information, and complete your payment.
3. What are your shipping options?
   We offer free shipping on orders over CAD $45 within Canada. All orders are shipped using Canada Post or UPS. Please note that we do not ship to PO boxes or internationally.
4. When will I receive my order?
   Orders are processed within 1-2 business days. Shipping times vary based on your location but typically range from 3-9 business days.
5. Do you offer a subscription service?
   Currently, we do not offer a subscription service. However, we are exploring options for the future.
6. Can I track my order?
   Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track your shipment through Canada Post or UPS.
7. What is your return policy?
   We offer a satisfaction guarantee. If you are not satisfied with your purchase, please contact us within 14 days of receipt to arrange for a return or exchange.
8. Are your teas organic?
   Many of our teas are sourced from organic growers. Check the product descriptions for specific information on organic certification.
9. Do you have a physical store?
   Currently, we operate exclusively online and do not have a physical store location.
10. How can I contact you?
    You can reach us via email at Info@marcoina.com. We will respond to your inquiries as quickly as possible.
11. Do you offer gift cards or gift wrapping?
    No, we don’t offer digital gift cards. Unfortunately, we do not offer physical gift wrapping at this time.
12. What payment methods do you accept?
    We accept all major credit cards (Visa, MasterCard, American Express) as well as PayPal. Your payment information is securely processed.
13. Can I change or cancel my order after it has been placed?
    Once your order is placed, we begin processing it immediately to ensure timely delivery. However, if you need to make changes or cancel the order, please contact us as soon as possible at Info@marcoina.com.
14. Do you sell wholesale or offer bulk purchasing?
    Yes, we offer bulk purchasing options for certain products. For more information on wholesale pricing, please reach out to us at Info@marcoina.com.
15. How do I store my herbal teas?
    To maintain freshness, we recommend storing your herbal teas in a cool, dry place, away from direct sunlight. Use an airtight container to preserve the flavor and aroma.
16. What size options are available for your teas?
    We offer two sizes of herbal tea: small and big. For more details on weight and servings, please refer to the individual product pages.
17. What is the shelf life of your herbal teas?
    Our herbal teas typically have a shelf life of 12 to 24 months when stored properly. Check the packaging for the exact expiration date.
18. Do you offer any discounts or promotions?
    We occasionally run promotions and offer discounts. Be sure to subscribe to our newsletter or follow us on social media to stay updated on the latest deals!
19. Can I customize a tea blend?
    We do not currently offer custom blends. However, we are happy to recommend teas based on your preferences. Contact us with your questions!
20. Are your products safe for people with allergies?
    While many of our teas are naturally allergen-free, some may be processed in facilities that handle common allergens like nuts. Please check the product description for any allergen information or contact us if you have specific concerns.
21. Do you offer free samples?
    We do not offer free samples at this time. However, we frequently provide discounts or promotions for first-time buyers.
22. Can I include a personalized message in my order?
    We currently do not offer the option to include personalized messages with your order.
23. How do I know which tea is right for me?
    You can browse our tea categories or read the descriptions to find the right tea for your needs, whether it’s for relaxation, digestion, or energy. Feel free to contact us for personalized recommendations.
24. What makes your teas different?
    Our teas are sourced from high-quality growers, focusing on variety, freshness, and purity. We specialize in offering unique herbs and blends that you won't easily find elsewhere.
25. Can I return a product if I don’t like the taste?
    Unfortunately, due to the nature of our products, we cannot accept returns for opened teas. However, if there is an issue with the quality of the product, please reach out to us and we will work to resolve the issue.
26. Are your teas caffeine-free?
    Most of our herbal teas are naturally caffeine-free, but please check the product descriptions for specific details. We make it clear if a blend contains caffeine.
27. Can I drink your teas during pregnancy or while nursing?
    While many herbal teas are safe, we recommend consulting your healthcare provider before consuming any herbal products during pregnancy or nursing.
28. How often do you add new teas to your collection?
    We regularly update our collection based on customer feedback and availability of new herbs. Sign up for our newsletter to stay updated on new product launches.

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